Avaya Exam 72301X Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 14
Topic #: 9

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

AIdentify a patch to fix the problem.

BUpdate the Knowledge Management database.

CImplement a solution.

DDetermine the cause.

Show Suggested Answer

Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

Limited Time Offer

25%

Off

Get Premium 72301X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Colette

8 days ago

I believe Avaya Tier 3 support will implement a solution after determining the cause.

upvoted 0 times

...

Dominic

9 days ago

Hey, where's the 'Call in the Ghostbusters' option? Seriously though, I think D is the right answer here.

upvoted 0 times

...

Mammie

11 days ago

I agree with Barb, identifying the cause is crucial for finding a solution.

upvoted 0 times

...

Barb

11 days ago

I think the next step is to determine the cause.

upvoted 0 times

...

Clorinda

14 days ago

I believe updating the Knowledge Management database is also important for future reference.

upvoted 0 times

...

Dorian

14 days ago

I'm going to go with option D. Avaya needs to know what's causing the problem before they can identify a patch or implement a solution.

upvoted 0 times

...

Kattie

15 days ago

I agree with Lashawnda, identifying the cause is crucial before implementing a solution.

upvoted 0 times

...

Earlean

16 days ago

Hmm, the next step seems to be determining the cause of the problem. Avaya is likely going to dig deeper to understand the root issue before moving to a solution.

upvoted 0 times

...

Lashawnda

18 days ago

I think the next step is to determine the cause.

upvoted 0 times

...