Avaya Exam 72301X Topic 8 Question 49 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 49
Topic #: 8

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

AInstall a patch to fix the problem.

BPraise individuals for contribution.

CImplement a solution.

DUpdate the Knowledge Management database.

Show Suggested Answer

Suggested Answer: B

by Gladys at Feb 05, 2025, 10:55 PM

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Bobbie

2 months ago

D is the correct answer. Avaya needs to document the issue and resolution in their knowledge base so they can provide better support in the future. Though a little praise wouldn't hurt either!

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Alline

1 months ago

C) Implement a solution.

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Emilio

1 months ago

D) Update the Knowledge Management database.

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Leigha

1 months ago

C) Implement a solution.

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Louis

2 months ago

Haha, I like B. Praise individuals for contribution. That would be a nice gesture, but probably not the actual next step in the process.

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Justine

1 months ago

A) Install a patch to fix the problem.

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Svetlana

2 months ago

D) Update the Knowledge Management database.

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Sue

2 months ago

C) Implement a solution.

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Rebecka

2 months ago

I'm going to go with C. Implement a solution. That seems like the logical next step after the customer has provided all the necessary information.

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Katheryn

3 months ago

I think the answer is D. Avaya support will update the Knowledge Management database with the details of the problem and the solution, so that future customers can reference it.

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