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Avaya Exam 72301X Topic 4 Question 15 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 15
Topic #: 4
[All 72301X Questions]

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

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Suggested Answer: A

by Josphine at Aug 05, 2023, 06:00 AM

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Holley
23 days ago
D7 all the way! It's like they're asking us to be the official Avaya scribe. I'm ready to ink my name on that Knowledge Base entry and become the hero of tech support.
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Jennie
24 days ago
D8 - 'Recognize Team Accomplishments'! Because let's be honest, the real work is in the team that solved the problem, not just the report. Where's the love for the problem-solving squad, huh?
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Denae
29 days ago
I'm going with D5 - 'Verify Root Cause'. Gotta make sure you've got the right root cause before you go reporting it, am I right? It's like a detective solving a case before writing up the report.
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Devon
10 days ago
You're right, it's important to be thorough in identifying the root cause before documenting it.
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Ozell
11 days ago
Definitely, it's like making sure you have all the evidence before making a conclusion.
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Long
12 days ago
I agree, verifying the root cause is crucial before reporting it.
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Deeann
2 months ago
Hmm, I was thinking D6, the 'Implement and Verify Permanent Corrective Action', but I guess documenting the resolution counts as part of that process too. Good catch!
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Rozella
12 days ago
User4: Looks like it, maybe it's a combination of both D6 and another discipline.
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Cherry
13 days ago
User3: So, it's more about documenting the resolution than just implementing the corrective action?
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Yuette
16 days ago
User2: Yeah, documenting the resolution is an important part of that step.
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My
1 months ago
Yes, it's crucial for knowledge sharing and continuous improvement.
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Audria
1 months ago
I agree, documenting the resolution is an important part of the process.
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Tracie
1 months ago
User1: I think it's D6, Implement and Verify Permanent Corrective Action.
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Harrison
2 months ago
D7, of course! Reporting the case in the Knowledge Base is all about communicating the resolution, which is the seventh discipline of the 8D methodology.
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Johnathon
2 months ago
I'm not sure, but I think D8 is the correct choice based on the context of the question.
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Lettie
2 months ago
I agree with Keith, D8 makes sense because it involves root cause and resolution.
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Keith
2 months ago
I think the answer is D8.
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