Avaya Exam 72301X Topic 4 Question 15 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 15
Topic #: 4

[All 72301X Questions]

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

AD8

BD7

CD6

DD5

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Suggested Answer: A

by Josphine at Aug 05, 2023, 06:00 AM

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Deeann

15 days ago

Hmm, I was thinking D6, the 'Implement and Verify Permanent Corrective Action', but I guess documenting the resolution counts as part of that process too. Good catch!

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Harrison

17 days ago

D7, of course! Reporting the case in the Knowledge Base is all about communicating the resolution, which is the seventh discipline of the 8D methodology.

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