Avaya Exam 37820X Topic 3 Question 96 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 96
Topic #: 3

[All 37820X Questions]

Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

APredictive Outbound

BMMS Text Messages

CWeb Chat

DScanned Documents
https://downloads.avaya.com/css/P8/documents/101059091

Show Suggested Answer

Suggested Answer: C, D

by Leslie at Sep 17, 2024, 08:18 PM

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Horace

8 months ago

Predictive Outbound and Scanned Documents? What is this, a fax machine contact center? I'll go with Web Chat and MMS Text Messages.

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Izetta

8 months ago

Web Chat and MMS Text Messages sound about right. I'd be surprised if they included something like Scanned Documents in this contact center solution.

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Broderick

8 months ago

Scanned Documents? Really? That doesn't sound like a routed contact type to me. I'm going with Web Chat and MMS Text Messages.

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Floyd

7 months ago

Yeah, I don't think Scanned Documents would be a supported routed contact type. Web Chat and MMS Text Messages seem like the better choices.

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Carolynn

7 months ago

I'm pretty sure you're right. Web Chat and MMS Text Messages make more sense for routed contact types.

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Victor

7 months ago

I agree, Scanned Documents doesn't sound like a routed contact type. I think Web Chat and MMS Text Messages are the correct options.

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I agree with Angelica. Predictive Outbound and Web Chat make sense for Avaya Contact Center Select.

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Angelica

9 months ago

I think the two supported routed contact types are Predictive Outbound and Web Chat.

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