Avaya Exam 37820X Topic 1 Question 88 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 88
Topic #: 1

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

AIP Office tracks that information and It can be reviewed using the built-in reports.

BIP Office does not track that Information but It is available using a third-party call
accounting application.

CIP Office does not track that information but it is available with a call center application.

DIP Office tracks that information and It Is provided In a CSV format.

Show Suggested Answer

Suggested Answer: D

by Yan at Jun 22, 2024, 12:23 PM

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Eun

28 days ago

I bet the customer will be so impressed, they'll want to park their car in the office parking lot too!

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Alecia

17 hours ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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Dan

1 months ago

C is tempting, but I'd rather not rely on a separate call center app if the IP Office can handle this natively.

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Carin

8 days ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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Rozella

1 months ago

Hmm, B seems interesting. Using a third-party call accounting app could give more detailed insights. Maybe worth exploring.

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Shad

1 months ago

I'll go with D. Tracking call data and outputting it in a CSV format sounds like exactly what the customer needs.

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Mitsue

8 days ago

Customer: Great choice! The CSV format will make it easy to analyze the call data.

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Celeste

10 days ago

D) IP Office tracks that information and It Is provided In a CSV format.

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Huey

14 days ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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Filiberto

2 months ago

Option A seems like the best choice. The IP Office should have built-in reports to track call hold and parking times.

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Whitney

8 days ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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Leslee

14 days ago

That's correct. The built-in reports should provide the necessary information.

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Barbra

30 days ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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Ilona

2 months ago

D) IP Office tracks that information and It Is provided In a CSV format.

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Shelton

2 months ago

C) IP Office does not track that information but it is available with a call center application.

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Vicky

2 months ago

A) IP Office tracks that information and It can be reviewed using the built-in reports.

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