Avaya Exam 37820X Topic 1 Question 83 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 83
Topic #: 1

[All 37820X Questions]

What are two reasons to use Voicemail Pro for recording? (Choose two.)

AEach Avaya Contact Center Select voice agent license includes a recording license.

BIt provides reporting such as how many times a call was put on hold.

CIt offers live monitoring of voice and screens.

DNo additional licensing is needed to allow any user call recording via a button.

Show Suggested Answer

Suggested Answer: D

by Alba at Apr 25, 2024, 02:33 AM

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Dorthy

1 months ago

Voicemail Pro's newest feature: Automated dad jokes. 'Your call has been placed in a very long queue. I hope you're sitting comfortably... because you'll be there a while.'

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Pansy

1 months ago

This is a tough one, but I'm leaning towards A and C. Recording licenses included, and live monitoring could be handy for quality assurance.

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Tawny

2 months ago

Hmm, I'm going with B and D. Reporting on hold times and free call recording are super useful, even if they don't seem directly related to recording.

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Ruth

1 months ago

Yeah, it's great to have those options available.

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Miss

1 months ago

I agree, those are definitely useful features.

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Louvenia

2 months ago

C and D seem like the best options to me. Live monitoring and no additional licensing required are both great features for Voicemail Pro.

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Willie

2 months ago

I'm not sure about D, but I think B is also a good reason. Reporting on call handling is important for monitoring performance.

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Keith

2 months ago

I agree with Jacquline. A and D make sense because they involve licensing and ease of use.

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Jacquline

2 months ago

I think the reasons to use Voicemail Pro for recording are A and D.

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Dion

2 months ago

I think A and D are the correct answers. No need for extra licensing for call recording, and the Avaya Contact Center Select license includes recording capabilities.

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