ASQ Exam CSSGB Topic 6 Question 43 Discussion

Actual exam question for ASQ's CSSGB exam

Question #: 43
Topic #: 6

[All CSSGB Questions]

Voice of the Customer is a Lean Six Sigma technique to determine __________________ attributes of a product or service.

AAt least 6

BThe profitable

CCritical-to-Quality

DThe majority of the

Show Suggested Answer

Suggested Answer: C

by Tarra at Apr 20, 2024, 01:26 PM

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Lashon

2 months ago

I bet the exam writer was having a bit of fun with these answer choices. 'The profitable'? Really? That's about as far from Voice of the Customer as you can get!

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Holley

1 months ago

A) At least 6

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Delisa

1 months ago

I agree, 'The profitable' doesn't make sense in this context.

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Devora

1 months ago

C) Critical-to-Quality

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Dino

2 months ago

Yep, C) Critical-to-Quality is the way to go. It's all about understanding the most important attributes from the customer's point of view.

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Zona

5 days ago

It's essential to prioritize those critical attributes to improve customer satisfaction.

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Margery

17 days ago

I agree, C) Critical-to-Quality helps us focus on what really matters to the customer.

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Kirk

2 months ago

Ha! 'The majority of the' - what does that even mean? Sounds like a cop-out answer to me.

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Shawnna

1 months ago

Yeah, it's about identifying what really matters to them.

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Winfred

2 months ago

It means focusing on the most important aspects for the customer.

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Peggie

2 months ago

I'm not sure about the 'at least 6' option. That sounds a bit arbitrary. The 'profitable' one is just weird - I don't think that's what Voice of the Customer is about.

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Alpha

2 months ago

I'm not sure, but C) Critical-to-Quality seems like the most logical choice for determining important attributes.

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Lynda

2 months ago

C) Critical-to-Quality seems like the obvious choice here. Voice of the Customer is all about identifying the key requirements from the customer's perspective.

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