ASQ Exam CSSBB Topic 9 Question 99 Discussion

Actual exam question for ASQ's CSSBB exam

Question #: 99
Topic #: 9

A team wants a technique for displaying the connection between various customer needs and various features on a product. They should use:

Awritten and diagrammed work instructions

Bflow charts and process maps

Ccause and effect diagrams

DPareto chart

Erelationship matrix

Show Suggested Answer

Suggested Answer: A

by Lauran at Sep 18, 2024, 10:57 PM

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6 days ago

A relationship matrix, eh? Sounds like a perfect way to connect those dots and make some sense out of all those customer demands.

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8 days ago

Hmm, this seems like a classic case of the relationship matrix. I can already see the customer needs and features lining up nicely!

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13 days ago

I prefer using flow charts and process maps to display the connection between customer needs and product features.

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16 days ago

I agree with Maddie, cause and effect diagrams can help show the connection between customer needs and product features.

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25 days ago

I think the team should use a cause and effect diagram.

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