ASQ Exam CSSBB Topic 2 Question 86 Discussion

Actual exam question for ASQ's CSSBB exam

Question #: 86
Topic #: 2

[All CSSBB Questions]

An important step in determining the VOC is:

Aestablish viable or comprehensive process feedback loops

Bascertain the principles that are values of the corporation

Cidentify the customer

Dmeasure the virtual operating continuum potential

Eall of the above

Fnone of the above

Show Suggested Answer

Suggested Answer: F

by Cheryl at Apr 29, 2024, 12:43 PM

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Wai

2 months ago

Wow, D) measure the virtual operating continuum potential? I thought we were talking about real-world customers, not some sci-fi mumbo-jumbo.

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Denna

6 days ago

User 3: E) all of the above

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Darrin

10 days ago

User 2: Darrin is right, it's important to have feedback loops in place.

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Jess

1 months ago

User 1: A) establish viable or comprehensive process feedback loops

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Blossom

2 months ago

F) none of the above. This is a trick question - the real answer is to consult a ouija board and let the spirits guide you to the VOC.

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Alease

2 months ago

I'd go with D) measure the virtual operating continuum potential. Sounds like the most technical and impressive-sounding option, so it must be the right answer!

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Reta

2 months ago

I'm pretty sure the answer is E) all of the above. Establishing feedback loops, understanding corporate values, and identifying the customer are all important steps in the VOC process.

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Elena

1 days ago

I'm not sure, maybe it's D) measure the virtual operating continuum potential.

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Ling

10 days ago

I agree with E) all of the above.

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Rosio

13 days ago

I believe it's C) identify the customer.

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Donte

1 months ago

Yes, it's important to have a comprehensive approach to understanding the Voice of the Customer.

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Carlee

2 months ago

I agree, all of those steps are crucial in determining the VOC.

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Filiberto

2 months ago

I think the answer is A) establish viable or comprehensive process feedback loops.

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Marjory

2 months ago

I believe the answer is E) all of the above because all the options are important in determining the VOC.

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Kindra

2 months ago

I agree with Pamela, understanding the customer is crucial for determining the VOC.

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Glory

2 months ago

I think the correct answer is C) identify the customer. Knowing who your customers are is crucial in determining their needs and expectations, which is the foundation of the VOC.

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Pamela

2 months ago

I think the answer is C) identify the customer.

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