ASQ Exam CSSBB Topic 2 Question 86 Discussion

Actual exam question for ASQ's CSSBB exam

Question #: 86
Topic #: 2

[All CSSBB Questions]

An important step in determining the VOC is:

Aestablish viable or comprehensive process feedback loops

Bascertain the principles that are values of the corporation

Cidentify the customer

Dmeasure the virtual operating continuum potential

Eall of the above

Fnone of the above

Show Suggested Answer

Suggested Answer: F

by Cheryl at Apr 29, 2024, 12:43 PM

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Alease

I'd go with D) measure the virtual operating continuum potential. Sounds like the most technical and impressive-sounding option, so it must be the right answer!

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Reta

8 days ago

I'm pretty sure the answer is E) all of the above. Establishing feedback loops, understanding corporate values, and identifying the customer are all important steps in the VOC process.

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Marjory

8 days ago

I believe the answer is E) all of the above because all the options are important in determining the VOC.

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Kindra

12 days ago

I agree with Pamela, understanding the customer is crucial for determining the VOC.

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Glory

14 days ago

I think the correct answer is C) identify the customer. Knowing who your customers are is crucial in determining their needs and expectations, which is the foundation of the VOC.

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Pamela

20 days ago

I think the answer is C) identify the customer.

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