Ha! This is a classic trick question. The real answer is E) All of the above, because a company has to balance all these priorities to be successful. Rookie mistake, guys.
I'm torn between B and C, but I think retaining top employees is crucial for delivering great customer service. A and D feel like they're missing the mark.
Definitely C - satisfying customers should be the top priority. After all, without happy customers, there's no business to worry about the other stuff.
Justine
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