ASQ Exam CMQ-OE Topic 4 Question 61 Discussion

Actual exam question for ASQ's Manager of Quality/Organizational Excellence exam

Question #: 61
Topic #: 4

[All Manager of Quality/Organizational Excellence Questions]

Which of the following methods is used to listen to customers to learn exactly what they want and then, using a logical system, determine how best to fulfill those needs with available resources?

AQuality planning and analysis

BQuality control

CQuality assurance

DQuality function deployment

Show Suggested Answer

Suggested Answer: D

by Lajuana at Apr 21, 2024, 01:45 PM

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Dannette

5 months ago

I see your point, David, but I still think D) Quality function deployment is the best method for listening to customers.

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Mickie

5 months ago

I think the answer is A) Quality planning and analysis because it involves analyzing customer needs.

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Roxane

5 months ago

That's true, but quality function deployment is specifically designed for that purpose.

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Weldon

6 months ago

But isn't quality planning and analysis also important in understanding customer needs?

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Dannette

6 months ago

I agree with Quality function deployment involves listening to customers and determining how to fulfill their needs.

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Roxane

6 months ago

I think the answer is D) Quality function deployment.

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Lisbeth

6 months ago

Interesting, so it's about planning and analyzing to meet customer needs.

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Anglea

6 months ago

A) Quality planning and analysis

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Lucy

6 months ago

And then, using a logical system, determine how best to fulfill those needs with available resources?

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Laquanda

6 months ago

D) Quality function deployment

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Lisbeth

6 months ago

Which of the following methods is used to listen to customers to learn exactly what they want?

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