Apple Exam SVC-19A Topic 5 Question 70 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 70
Topic #: 5

Confrontational phrasing is always a mistake but some phrases are poorer than others. Which of the following confrontational phrases is most likely to cause a conflicted conversation?

AYour iPhone only has one speaker on the bottom.

BIt turns out your iPhone only has one speaker on the bottom.

CThere is just one speaker on the iPhone.

DYou are wrong. Your iPhone only has one speaker on the bottom.

Show Suggested Answer

Suggested Answer: D

by Christoper at Aug 23, 2024, 07:19 PM

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Carolynn

9 months ago

I bet the person who wrote option D) is the type to start an argument at the Genius Bar over their iPhone's speaker placement.

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Britt

9 months ago

Haha, imagine someone just saying 'You are wrong' to start a conversation. That's a surefire way to get people riled up!

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Kenny

9 months ago

B) is the best approach - it's more neutral and factual, not making it personal.

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Karol

8 months ago

D) You are wrong. Your iPhone only has one speaker on the bottom.

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Claribel

8 months ago

C) There is just one speaker on the iPhone.

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Dorothy

8 months ago

B) It turns out your iPhone only has one speaker on the bottom.

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Jeannetta

8 months ago

C) There is just one speaker on the iPhone.

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Kasandra

8 months ago

A) Your iPhone only has one speaker on the bottom.

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Theola

8 months ago

B) It turns out your iPhone only has one speaker on the bottom.

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Jacklyn

8 months ago

A) Your iPhone only has one speaker on the bottom.

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Gwenn

9 months ago

I agree, D) is the worst option. It's just straight-up accusatory, not a good way to have a productive conversation.

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Lisha

8 months ago

C) There is just one speaker on the iPhone.

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Bobbye

8 months ago

B) It turns out your iPhone only has one speaker on the bottom.

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Yun

9 months ago

A) Your iPhone only has one speaker on the bottom.

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Jettie

9 months ago

I disagree, I think option C is the most likely to cause conflict because it states a fact without room for discussion.

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Emilio

10 months ago

I feel like option B is also pretty confrontational, it implies a sense of surprise and disappointment.

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Desiree

10 months ago

I agree with Alexia, option D is too direct and accusatory.

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Alexia

10 months ago

I think option D is the most confrontational.

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Alethea

10 months ago

D) is definitely the most confrontational. It's aggressive and puts the other person on the defensive right away.

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Dannette

9 months ago

D) You are wrong. Your iPhone only has one speaker on the bottom.

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Lashawn

9 months ago

C) There is just one speaker on the iPhone.

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Shawnta

9 months ago

B) It turns out your iPhone only has one speaker on the bottom.

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Kanisha

10 months ago

A) Your iPhone only has one speaker on the bottom.

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