Apple Exam SVC-19A Topic 4 Question 74 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 74
Topic #: 4

When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?

AYou do know you should always update your software, correct?

BHow to update your software is in the iPhone User's guide, why didn't you read it before using this phone?

CI notice that your iPhone software is not up to date; would you like me to walk you through updating the software?

DUpdating your software is extremely easy, why haven't you done so?

Show Suggested Answer

Suggested Answer: B, C, G

by Shelton at Sep 14, 2024, 07:49 PM

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Tula

9 months ago

I'm not sure about E. Why should we never attempt to separate the battery from a case assembly?

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Lauran

9 months ago

I agree with Charlene. A, E, and F make sense for safely handling batteries.

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Charlene

9 months ago

I think A, E, and F are true.

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Halina

9 months ago

D) is a good one - if something seems off with the battery, don't just ignore it, get it checked out. Don't want any explosions or fires, am I right?

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Georgiann

9 months ago

Haha, I bet the technicians put on those gloves to look cool, not because it's safe. But C) is still important, gotta protect those hands!

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Stefanie

9 months ago

E) is definitely true - you should never try to remove a battery from a device that has a built-in one. That could be really dangerous.

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Herminia

8 months ago

G) When performing a visual inspection, view the battery from about one foot away.

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Natalie

8 months ago

E) Never attempt to separate or remove the battery from a case assembly that has a built-in battery.

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Heidy

8 months ago

A) Lift batteries or case assemblies using the battery cable.

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Bernardine

9 months ago

I'm pretty sure that B) and G) are not correct. Batteries that are dropped shouldn't be reused, and we should inspect them up close, not from a distance.

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Rikki

8 months ago

F) Do not expose lithium batteries to high temperatures.

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Clay

8 months ago

E) Never attempt to separate or remove the battery from a case assembly that has a built-in battery.

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Theron

8 months ago

C) Technicians should put on nitrile or lint free gloves when dealing with hot batteries.

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Noble

9 months ago

User 2

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Moon

9 months ago

User 1

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Julio

9 months ago

A) Lift batteries or case assemblies using the battery cable.

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