Apple Exam SVC-19A Topic 1 Question 76 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 76
Topic #: 1

[All SVC-19A Questions]

Which of the following gestures should be avoided when welcoming a customer? (Choose two.)

AFolding arms

BFidgeting

CMaking eye contact

DOpening hands

EStanding straight

Show Suggested Answer

Suggested Answer: A, B

by Aliza at Sep 13, 2024, 06:36 PM

Limited Time Offer

25%

Off

Get Premium SVC-19A Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Marsha

7 months ago

Standing straight? What is this, military school? I thought customer service was all about being laid-back and casual. Guess I'm doing that wrong too.

upvoted 0 times

Sol

6 months ago

User 3: I agree, body language plays a big role in customer service.

upvoted 0 times

...

Teri

6 months ago

User 2: Yeah, it's all about making a good first impression.

upvoted 0 times

...

Alexis

6 months ago

User 1: Standing straight is important to show respect and professionalism.

upvoted 0 times

...

Elvis

7 months ago

I disagree. Making eye contact and standing straight are more important to show attentiveness and confidence.

upvoted 0 times

...

Sharmaine

7 months ago

I agree with Nydia. Those gestures can make the customer feel unwelcome.

upvoted 0 times

...

Linn

7 months ago

Opening hands? That's just begging the customer to take advantage of me. I'm keeping my hands in my pockets where they belong.

upvoted 0 times

Chantell

6 months ago

I agree, opening hands can be seen as too eager or vulnerable.

upvoted 0 times

...

Jaime

6 months ago

D) Opening hands

upvoted 0 times

...

Martin

6 months ago

C) Making eye contact

upvoted 0 times

...

Kristin

7 months ago

That's a good point, keeping your hands in your pockets can also show confidence and control.

upvoted 0 times

...

Kami

7 months ago

E) Standing straight

upvoted 0 times

...

Sherita

7 months ago

B) Fidgeting

upvoted 0 times

...

Leigha

7 months ago

A) Folding arms

upvoted 0 times

...

Linwood

8 months ago

Oh, come on! Fidgeting is like my natural state of being. How else am I supposed to look energetic and enthusiastic? This is outrageous!

upvoted 0 times

...

Abraham

8 months ago

Making eye contact? But how else am I supposed to assert my dominance and make the customer feel intimidated? This test is clearly rigged.

upvoted 0 times

Elizabeth

7 months ago

B) Fidgeting

upvoted 0 times

...

Kirk

7 months ago

A) Folding arms

upvoted 0 times

...

Anisha

8 months ago

Folding arms? Really? I thought that was the ultimate power move when greeting customers. Guess I've been doing it wrong all this time.

upvoted 0 times

Krystina

7 months ago

B) Fidgeting

upvoted 0 times

...

Alfred

7 months ago

A) Folding arms

upvoted 0 times

...

Nydia

8 months ago

I think folding arms and fidgeting should be avoided.

upvoted 0 times

...