Apple Exam SVC-19A Topic 1 Question 68 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 68
Topic #: 1

If the battery inside an iPhone is dented, punctured, swollen, or otherwise damaged, which of the following is the proper next step to take?

AReassemble the iPhone and replace whole unit.

BReassemble the iPhone and return it to the customer.

CTurn on the device and run it until the battery is below 50 percent charge, then replace the battery carefully.

DRemove the battery carefully, then replace it.

Show Suggested Answer

Suggested Answer: C

by Sherrell at Jul 17, 2024, 08:52 PM

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Kris

8 months ago

Hmm, I'd say C too. Can't go wrong with precise, factual observations. Beats 'dented like it was dropped' any day!

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Mattie

9 months ago

I'm gonna have to go with C. It's the most professional-sounding description, without any subjective judgments.

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Art

9 months ago

D sounds like it could be the right answer. 'Big ding' and 'probably dropped or thrown' give a good sense of the damage.

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Brandon

8 months ago

Yeah, it really paints a clear picture of the damage.

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Mira

8 months ago

I agree, D does seem like the best description.

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James

9 months ago

I'd go with B. 'Badly dinged' and 'crack' give a more comprehensive picture of the overall cosmetic state.

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Shawnda

8 months ago

D seems like a strong choice as well, mentioning a big ding possibly from being dropped or thrown.

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Chi

8 months ago

I think C is a good option too, it mentions a significant dent suggesting impact.

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Truman

8 months ago

I agree, B does provide a detailed description of the cosmetic condition.

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Ligia

9 months ago

Definitely C. The specific details about the location and nature of the dent suggest a clear, objective description of the condition.

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Brittney

8 months ago

C stands out with the specific mention of the dent location and impact suggestion.

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Amie

8 months ago

I think C is the best choice for describing the cosmetic condition accurately.

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Deonna

9 months ago

Yeah, C gives a clear picture of the condition compared to the other options.

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Sol

9 months ago

I agree, C provides specific details that would be helpful in case notes.

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Yolande

9 months ago

I'm not sure, but I think D) Big ding; probably dropped or thrown could also be a good description.

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Chuck

9 months ago

I agree with Cammy, C) makes the most sense for good case notes.

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Cammy

10 months ago

I think the best description would be C) Significant dent in lower right corner suggests impact.

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