Apple Exam SVC-19A Topic 5 Question 79 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 79
Topic #: 5

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

AHow is the rest of your experience with the iPhone, aside from the dropped calls?

BDo you find that you are driving in a car when these dropped calls occur?

CAre you in an elevator or a parking garage when the iPhone drops the calls?

DCould you please tell me about the situations when your iPhone drops calls?

Show Suggested Answer

Suggested Answer: D

by Alva at Dec 04, 2024, 07:21 PM

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Aracelis

6 months ago

Haha, can we talk about how Wendell's iPhone X is apparently from the Stone Age? Those things are so outdated these days.

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Emeline

6 months ago

C) Are you in an elevator or a parking garage when the iPhone drops the calls?

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Orville

6 months ago

D) Could you please tell me about the situations when your iPhone drops calls?

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Christiane

6 months ago

Option C is kind of a giveaway, don't you think? Dropped calls in elevators and parking garages are pretty common.

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Ernie

5 months ago

User Comment: Option C is kind of a giveaway, don't you think? Dropped calls in elevators and parking garages are pretty common.

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Apolonia

5 months ago

C) Are you in an elevator or a parking garage when the iPhone drops the calls?

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Letha

6 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Van

6 months ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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Trinidad

6 months ago

I agree, D is the best choice. You need to gather as much information as possible to diagnose the problem.

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Vashti

6 months ago

D) Could you please tell me about the situations when your iPhone drops calls?

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Lai

6 months ago

C) Are you in an elevator or a parking garage when the iPhone drops the calls?

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Layla

6 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Casey

6 months ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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Alba

6 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Luisa

7 months ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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Leonora

7 months ago

Option D is definitely the way to go. It's the most open-ended and will give you the most insight into the issue.

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Adelle

6 months ago

D) Could you please tell me about the situations when your iPhone drops calls?

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Gracie

6 months ago

C) Are you in an elevator or a parking garage when the iPhone drops the calls?

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Evangelina

6 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Cathrine

6 months ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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