Apple Exam SVC-19A Topic 1 Question 64 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 64
Topic #: 1

[All SVC-19A Questions]

Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

AClean ESD mats regularly.

BApply a display protective cover on top of physically damaged displays.

CAvoid synthetic materials into the work area.

DUse a battery cover whenever the case is removed from the device.

EDiscard used screws.

Show Suggested Answer

Suggested Answer: A

by Kristine at Jun 01, 2024, 06:39 AM

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Ahmed

10 months ago

I'd go with D. You'd have to be a real troubleshooting genius to not rely on past experience!

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Luther

10 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Paola

10 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Dylan

11 months ago

C is a bad option. Replacing a component won't tell you anything about the environment.

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Skye

10 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Skye

10 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Roosevelt

11 months ago

D is the best answer. Leveraging past experience is a key part of systematic troubleshooting.

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Chu

10 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Dulce

10 months ago

B) If an issue cannot be reproduced, it is likely a hardware issue.

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Hoa

10 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Glory

11 months ago

I disagree, I believe the answer is D.

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Reiko

11 months ago

I think the answer is A.

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Shawnta

11 months ago

B is wrong because an issue not being reproducible doesn't necessarily mean it's a hardware problem. It could be an intermittent software or environmental issue.

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Juliann

11 months ago

I think A is the correct answer. Reproducing the issue helps isolate whether it's a software or hardware problem.

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Sue

10 months ago

It definitely helps in determining if it's a software or hardware problem.

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Hector

10 months ago

I agree, asking the customer to reproduce the issue is important.

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Christiane

11 months ago

Reproducing the issue can definitely help narrow down the cause.

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Trina

11 months ago

It helps determine if it's a device problem or something else.

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Kayleigh

11 months ago

It helps determine if it's a device problem or something else.

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Angelyn

11 months ago

I agree, asking the customer to reproduce the issue is important.

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Lourdes

11 months ago

I agree, asking the customer to reproduce the issue is important.

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