Apple Exam SVC-19A Topic 1 Question 57 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 57
Topic #: 1

[All SVC-19A Questions]

How would you define a "positive no" to a co-worker?

ALead with a positive then switch to a negative, such as, ''Definitely not.''

BIt's leading with ''no'' and not engaging in any further conversation with the customer.

CIt is a way to correct a customer by informing them of what you can do.

DYou say no with a positive voice inflection.

Show Suggested Answer

Suggested Answer: D

by Kattie at Mar 09, 2024, 03:50 PM

Limited Time Offer

25%

Off

Get Premium SVC-19A Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tish

12 months ago

I agree with that question. Understanding the specific scenarios can help us pinpoint the cause of the dropped calls.

upvoted 0 times

...

Casie

12 months ago

D) Could you please tell me about the situations when your iPhone drops calls?

upvoted 0 times

...

Kirk

12 months ago

That's a valid point. It could help us identify if the issue is related to the phone's connection strength while moving.

upvoted 0 times

...

Veronica

12 months ago

B) Do you find that you are driving in a car when these dropped calls occur?

upvoted 0 times

...

Richelle

12 months ago

I think that's a good question to ask. It could give us more insight into the overall performance of the phone.

upvoted 0 times

...

Billy

12 months ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

upvoted 0 times

...

Laticia

12 months ago

Sure, it usually happens when I'm on the highway or in a remote area with poor signal.

upvoted 0 times

...

Moon

1 years ago

D) Could you please tell me about the situations when your iPhone drops calls?

upvoted 0 times

...

Isabelle

1 years ago

Yes, actually most of the time I am on the road when it happens.

upvoted 0 times

...

Leslee

1 years ago

B) Do you find that you are driving in a car when these dropped calls occur?

upvoted 0 times

...

Rosenda

1 years ago

Well, I love everything else about it, just these dropped calls are annoying.

upvoted 0 times

...

Nilsa

1 years ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

upvoted 0 times

...