When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?
Financial: A measurable increase in sales reflects improved financial performance, making it a financial metric. Financial views in a change delivery scorecard often include profitability, revenue growth, and ROI---all of which are influenced by sales increases.
Customer, Internal, Learning & Growth: These are equally important views but do not directly relate to sales performance. For instance:
Customer View: Focuses on customer satisfaction and loyalty.
Internal View: Addresses process efficiency.
Learning & Growth View: Pertains to employee development and organizational innovation.
Key AgilePM Concepts Referenced:
Scorecard and Value Metrics: AgilePM Handbook, Section 2.5.3.
In what phase is it first established whether further investigation of the project is justified?
Which skill is MOST relevant to helping people through the change curve?
Active Listening: The change curve requires empathetic and effective communication to understand concerns, address resistance, and guide individuals through emotional responses to change. Active listening is a vital skill in this process.
Other Options:
Time management: Important but not specific to the emotional aspects of change.
Negotiation: Relevant for resolving conflicts but secondary to listening during change.
Decision-making: Necessary for leadership but not for guiding individuals emotionally.
Key AgilePM Concepts Referenced:
Engagement and Support: AgilePM Handbook, Chapter 6, Section 6.4.
According to Tuckman, in what stage of the team development model will members of the team be 'working collectively to achieve results'?
Performing Stage: In this stage, team members work cohesively towards achieving results. Roles and processes are clear, and collaboration is at its peak.
Other Stages:
Forming: Initial setup with limited collaboration.
Storming: Characterized by conflict and role clarification.
Adjourning: Focused on disbanding after tasks are completed.
Key AgilePM Concepts Referenced:
Team Development Models: AgilePM Handbook, Chapter 5, Section 5.4.
Which is a factor used in the 'change formula' (Beckhard and Harris)?
Dissatisfaction with the Status Quo: The change formula includes dissatisfaction as a key driver for change. Without sufficient dissatisfaction, the motivation to change is diminished.
Other Options:
B, C, and D: These factors, while important, are not explicitly part of the Beckhard and Harris change formula.
Key AgilePM Concepts Referenced:
Change Formula Framework: AgilePM Handbook, Chapter 6, Section 6.5.
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