APMG-International Exam Change-Management-Foundation Topic 7 Question 45 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam

Question #: 45
Topic #: 7

[All Change-Management-Foundation Questions]

Which of the following statements about the use of symbolic actions and symbolism to appeal to people's hearts and minds are true?

Leaders must lead by example

Only leaders can influence change

AOnly 1 is true

BOnly 2 is true

CBoth 1 and 2 are true

DNeither 1 nor 2 is true

Show Suggested Answer

Suggested Answer: A

Comprehensive and Detailed In-Depth

Symbolic actions and symbolism are powerful tools in change management to emotionally engage stakeholders, as per the APMG Change Management Foundation. Statement 1 ('Leaders must lead by example') is true because leaders' visible actions (e.g., adopting new behaviors) reinforce change messages and build trust, appealing to hearts and minds. Statement 2 ('Only leaders can influence change') is false, as the framework recognizes that change agents, line managers, and even peers can influence change---not just leaders. Thus, only Statement 1 holds true in the context of symbolic influence.

by Edmond at Apr 08, 2025, 05:56 PM

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Hortencia

1 months ago

I'm going with D. Neither statement is entirely true. Leaders can influence change, but they're not the only ones who can do it. And leading by example is just one way to lead.

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