Which of the following statements about building and maintaining engagement throughout change are true?
1. Engaging people in change is simple and routine
2. A simple formula can be applied for all change situations
Segmenting stakeholders is the process of dividing them into groups based on common characteristics, such as roles, interests, needs, expectations, or attitudes towards the change. One reason why it is helpful to segment stakeholders is that it enables different approaches and analysis techniques to be used with different stakeholder groups. For example, segmenting stakeholders can help to tailor communication messages and channels to suit each group's preferences and concerns, or to apply different engagement strategies and tactics to address each group's level of influence and impact.
https://apmg-international.com/files/document/change-management-foundation-online-brochure
https://www.mindtools.com/pages/article/newPPM_07.htm
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