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APMG-International Exam AgilePM-Foundation Topic 1 Question 55 Discussion
Topic #: 1
When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?
Financial: A measurable increase in sales reflects improved financial performance, making it a financial metric. Financial views in a change delivery scorecard often include profitability, revenue growth, and ROI---all of which are influenced by sales increases.
Customer, Internal, Learning & Growth: These are equally important views but do not directly relate to sales performance. For instance:
Customer View: Focuses on customer satisfaction and loyalty.
Internal View: Addresses process efficiency.
Learning & Growth View: Pertains to employee development and organizational innovation.
Key AgilePM Concepts Referenced:
Scorecard and Value Metrics: AgilePM Handbook, Section 2.5.3.
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