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APICS Exam CTSC Topic 1 Question 8 Discussion

Actual exam question for APICS's Certified in Transformation for Supply Chain Exam exam
Question #: 8
Topic #: 1
[All Certified in Transformation for Supply Chain Exam Questions]

One major performance outcome of a digital supply chain transformation is:

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Suggested Answer: A

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, one major performance outcome of a digital supply chain transformation is fewer trade-offs between costs and customer satisfaction1. A digital supply chain transformation is the use of digital technology and digital content to improve supply chain performance2. It enables a flexible matrix of supply chain partners, instead of one upstream and one downstream echelon2. It also enhances information sharing, visibility, decision making, and responsiveness2. By leveraging digital capabilities, a supply chain can achieve higher levels of efficiency, agility, and innovation, while meeting or exceeding customer expectations1. This reduces the need to compromise on either costs or customer satisfaction, and creates a competitive advantage for the supply chain1.

1: https://www.ascm.org/ctsc-ecm/ 2: https://www.hclspdev.com/cdn/ascm2023/files/ctsc_slides/ASCM_CTSC_2023_1.pdf


by Venita at Mar 21, 2024, 04:39 PM

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Selma
1 days ago
That makes sense. With a digital supply chain, companies can improve customer satisfaction and loyalty while reducing costs.
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Cristy
2 days ago
I think the major performance outcome of a digital supply chain transformation is higher net promoter score and lower cost of customer acquisition.
upvoted 0 times
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