APICS Exam CSCP Topic 4 Question 109 Discussion

Actual exam question for APICS's CSCP exam

Question #: 109
Topic #: 4

[All CSCP Questions]

Which of the following options typically is a component of sales force automation during implementation of customer relationship management (CRM)?

AAutomatic call distribution

BOnline product configuration

COpportunity management

DResponse management

Show Suggested Answer

Suggested Answer: C

For a product that requires high quality but is not critical or high-value, the targeted supplier qualification level should be 'Certified.' Certified suppliers have demonstrated their ability to consistently meet quality standards and performance criteria, making them reliable sources for high-quality products. While 'Approved' and 'Preferred' suppliers may meet basic requirements, 'Certified' suppliers have typically undergone more rigorous evaluation processes, ensuring a higher level of quality assurance.

Leenders, M. R., Johnson, P. F., Flynn, A., & Fearon, H. E. (2006). Purchasing and Supply Management. McGraw-Hill.

Trent, R. J. (2005). End-to-End Lean Management: A Guide to Complete Supply Chain Improvement. J. Ross Publishing.

by Flo at Mar 24, 2025, 02:43 PM

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Bev

1 months ago

Opportunity management? More like 'lost cause' management, am I right? But hey, at least it's better than 'Missed the boat' management.

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Dell

1 months ago

Response management? Hmm, that could be relevant, but I think opportunity management is a more central part of CRM. I'll go with C.

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Nikita

1 days ago

I think response management is important too, but I see your point about opportunity management.

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Staci

11 days ago

I agree, opportunity management is crucial for CRM.

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Aleshia

1 months ago

Automatic call distribution? Haha, that's more of a call center feature. This is a CRM question, not a contact center one. I'm picking C.

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Terry

19 days ago

Yeah, online product configuration is more for e-commerce. C is definitely a component of sales force automation in CRM.

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Tyra

29 days ago

I agree, automatic call distribution is more for call centers. C is the right choice for CRM.

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Steffanie

2 months ago

Online product configuration? Really? That's more of an e-commerce thing, not a core CRM functionality. I'm going with option C.

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Marguerita

1 days ago

Response management is also important for handling customer inquiries efficiently.

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Nu

7 days ago

I think option C, opportunity management, is a key component of sales force automation in CRM.

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Denny

10 days ago

I agree, online product configuration seems more related to e-commerce.

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Lonny

2 months ago

I'm not sure. I think it could also be D) Response management.

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Barabara

2 months ago

Opportunity management definitely seems like the correct answer here. CRM is all about managing the sales pipeline, and that's a key component of that.

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