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APICS Exam CPIM-Part-2 Topic 4 Question 36 Discussion

Actual exam question for APICS's CPIM-Part-2 exam
Question #: 36
Topic #: 4
[All CPIM-Part-2 Questions]

The most relevant measure of customer service performance is:

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Suggested Answer: C

The approved output of the distribution requirements planning (DRP) process is an input to the master production planning (MPS) process.The DRP process determines the quantity and timing of finished goods to be delivered to each distribution center or warehouse to meet customer demand1.The output of the DRP process is a distribution schedule that specifies the planned delivery dates and quantities of products2.The distribution schedule is then used as an input to the MPS process, which determines the quantity and timing of end items to be produced at each manufacturing facility3.The MPS process balances the demand from the distribution schedule with the available capacity and resources of the production system3.The output of the MPS process is a master production schedule that specifies the planned production dates and quantities of end items3.


by Carissa at Feb 11, 2025, 10:52 PM

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Clorinda
20 hours ago
I'm going with B. The supplier's own measurements are more reliable than just customer feedback, which can be biased.
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Sanda
15 days ago
I believe C) customer complaints received as a percentage of orders shipped is also important, as it shows areas for improvement.
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Annice
18 days ago
A sounds like the most relevant measure to me. It's all about how the customer perceives the service, not just what the supplier claims to be delivering.
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Willetta
19 days ago
I agree with Catalina, because meeting customer expectations is crucial for customer satisfaction.
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Catalina
22 days ago
I think the most relevant measure is A) service perceived by the customer against service expected by the customer.
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