APICS Exam CLTD Topic 1 Question 83 Discussion

Actual exam question for APICS's CLTD exam

Question #: 83
Topic #: 1

[All CLTD Questions]

An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability has focused on which of the following aspects of the customer relationship?

ACustomer service

BCustomer satisfaction

CCustomer loyalty

DCustomer success

Show Suggested Answer

Suggested Answer: A

by Jacklyn at Jul 14, 2024, 04:51 AM

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Renato

28 days ago

This question is like a maze of corporate buzzwords. Whenever I see 'operational performance' and 'reliability', I just want to take a nap. But I think B) Customer satisfaction is the safest bet here.

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Marge

5 days ago

B) Customer satisfaction

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Isaac

13 days ago

A) Customer service

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Tatum

30 days ago

I'm leaning towards B) Customer satisfaction. At the end of the day, if the internal metrics are good but the customers aren't happy, that's not a great situation.

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Hubert

5 days ago

A) Customer service

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Carissa

1 months ago

Haha, this reminds me of that joke about the engineer who thinks the customer is the dev environment. I bet the real answer is D) Customer success - that's all about helping the customer achieve their goals, right?

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Sharika

13 days ago

Customer success is definitely a key aspect of the customer relationship, it goes beyond just providing good customer service.

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Louvenia

14 days ago

I agree, it's not just about satisfying the customer, but actually helping them achieve their desired outcomes.

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Gerry

15 days ago

Yeah, I think you're right. Customer success is all about making sure the customer is successful in using the product or service.

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Edward

21 days ago

Customer success definitely goes beyond just meeting internal performance standards, it's about helping the customer achieve their desired results.

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Cheryl

27 days ago

I agree, customer success is more focused on the long-term success and outcomes of the customer, rather than just satisfaction in the moment.

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Breana

28 days ago

Yeah, I think you're right. Customer success is all about making sure the customer is successful with the product or service.

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Giuseppe

2 months ago

Hmm, the question mentions 'customer relationship', so I think the answer has to be about how the organization is interacting with or serving the customer. Maybe C) Customer loyalty is the way to go?

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Evelynn

6 days ago

B) Customer satisfaction

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Jamal

1 months ago

A) Customer service

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Yong

2 months ago

This seems to be focused more on internal metrics rather than the customer's perspective. I'm not sure B) Customer satisfaction is the right answer here.

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