Hmm, I don't know about you guys, but I'm picturing a payroll team drowning in a sea of problem statistics, desperately trying to keep their heads above water. Option A is the way to go, no doubt.
Ha! Directing problems to the culprits? What is this, a workplace drama? Option C is just asking for trouble. I'd much rather focus on root cause analysis like option A suggests.
Option D is tempting, but I think that's just a band-aid solution. Justifying more resources won't fix the underlying issues. Gotta go with A on this one.
I'm not sure I agree with option B. Apologizing to clients is important, but that's not the best reason for tracking statistics. Seems like a bit of a stretch to me.
Option A seems like the most logical choice to me. Tracking pay-related problem statistics can help identify root causes and take preventative actions. That's the best way to improve the payroll process.
Glory
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