APA Exam CPP-Remote Topic 2 Question 65 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 65
Topic #: 2

[All CPP-Remote Questions]

To exhibit good customer service skills, payroll staff must understand and be able to explain:

Apayroll forms

Bbenefits enrollment techniques

Csystems design decisions

Dstrategic departmental direction

Show Suggested Answer

Suggested Answer: C

by Santos at Feb 12, 2025, 06:48 AM

Limited Time Offer

25%

Off

Get Premium CPP-Remote Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Jill

D, all the way! Strategic direction is the key to wowing those customers. Who needs forms when you've got the big picture?

upvoted 0 times

...

Terrilyn

2 days ago

Hmm, I'm torn between A and B, but I think C is the answer. Gotta understand those systems to provide top-notch service!

upvoted 0 times

...

Sommer

10 days ago

I believe it could also be C) systems design decisions, as that impacts how efficiently payroll is processed.

upvoted 0 times

...

Roosevelt

13 days ago

I'm going with B. Benefits enrollment is crucial for happy employees, and that's what good customer service is all about.

upvoted 0 times

...

Olga

14 days ago

I agree with Sherell, understanding payroll forms is crucial for good customer service.

upvoted 0 times

...

Buck

16 days ago

Definitely A. Payroll forms are the bread and butter of good customer service in this field.

upvoted 0 times

...

Sherell

21 days ago

I think the answer is A) payroll forms.

upvoted 0 times

...