APA Exam CPP-Remote Topic 2 Question 65 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 65
Topic #: 2

[All CPP-Remote Questions]

To exhibit good customer service skills, payroll staff must understand and be able to explain:

Apayroll forms

Bbenefits enrollment techniques

Csystems design decisions

Dstrategic departmental direction

Show Suggested Answer

Suggested Answer: C

by Santos at Feb 12, 2025, 06:48 AM

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Rozella

2 months ago

Payroll forms? Psh, that's for amateurs. Real customer service pros know it's all about understanding the cafeteria menu in the breakroom.

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Ressie

6 days ago

C) systems design decisions

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Eden

16 days ago

B) benefits enrollment techniques

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Frankie

29 days ago

A) payroll forms

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Jill

2 months ago

D, all the way! Strategic direction is the key to wowing those customers. Who needs forms when you've got the big picture?

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Terrilyn

2 months ago

Hmm, I'm torn between A and B, but I think C is the answer. Gotta understand those systems to provide top-notch service!

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Diane

23 days ago

True, but having a grasp of the strategic departmental direction can help align payroll processes with overall company goals.

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Charlie

29 days ago

Benefits enrollment techniques are also key for helping employees with their benefits.

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Roosevelt

1 months ago

I agree, but understanding the systems design decisions is crucial for providing efficient service.

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Fausto

1 months ago

I think A is important too, you need to know the payroll forms inside out.

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Sommer

2 months ago

I believe it could also be C) systems design decisions, as that impacts how efficiently payroll is processed.

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Roosevelt

2 months ago

I'm going with B. Benefits enrollment is crucial for happy employees, and that's what good customer service is all about.

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Cristen

1 months ago

I think understanding payroll forms is also crucial for providing good customer service.

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Olene

1 months ago

I agree, benefits enrollment is definitely important for keeping employees happy.

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Olga

2 months ago

I agree with Sherell, understanding payroll forms is crucial for good customer service.

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Buck

2 months ago

Definitely A. Payroll forms are the bread and butter of good customer service in this field.

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Geraldo

15 days ago

D) strategic departmental direction is important for overall business goals, but knowing payroll forms is key for day-to-day operations.

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Audra

17 days ago

C) systems design decisions may impact payroll processes, but understanding payroll forms is crucial for helping employees.

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Simona

1 months ago

B) benefits enrollment techniques are important too, but payroll forms are more directly related to customer service.

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Katie

2 months ago

A) payroll forms are essential for providing accurate and timely information to employees.

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Sherell

2 months ago

I think the answer is A) payroll forms.

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