American Bankers Association Exam CRCM Topic 9 Question 72 Discussion

Actual exam question for American Bankers Association's CRCM exam

Question #: 72
Topic #: 9

[All CRCM Questions]

Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage. The bank cannot widen the door because of the vault construction. Therefore, when a customer in a wheelchair needs access to a safe deposit box the customer cannot enter the vault. The bank provides viewing rooms for all safe deposit customers, and one of these rooms has a door wide enough for a disabled customer to enter. Which of the following must the bank do to provide safe deposit box service to wheelchair customers?

ARemove the old vault and install a new vault to allow wheelchair access

BConstruct an alternative facility in which to store the safe deposit boxes of wheelchair customers

CRequire wheelchair customers to be accompanied by a walking individual to retrieve the safe deposit box for the customer

DBring the safe deposit box to the customer and provide an accessible area where the customer may privately have access to the contents

Show Suggested Answer

Suggested Answer: D

by An at Jul 26, 2023, 10:17 PM

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Shelton

1 months ago

Option A - remove the old vault and install a new one? Sounds like a lot of effort and expense just to accommodate a few customers. They should just go with the easier option.

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Raylene

1 months ago

As a wheelchair user myself, I can tell you that Option D is the only acceptable solution. The bank needs to think outside the box and make it work for everyone.

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Quiana

6 days ago

I agree, it's important for businesses to accommodate all customers, regardless of their physical abilities.

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Malcom

13 days ago

Option D is definitely the best solution. The bank should bring the safe deposit box to the customer for accessibility.

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Loren

19 days ago

Absolutely, it's all about inclusivity and making sure everyone has equal access to services.

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Deandrea

24 days ago

I agree, it's important for businesses to accommodate all customers, regardless of their physical abilities.

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Erasmo

1 months ago

Option D is definitely the best solution. The bank should bring the safe deposit box to the customer for accessibility.

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Cristal

2 months ago

Option C is just ridiculous. Requiring wheelchair customers to be accompanied by a walking individual? That's not inclusive at all.

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Geraldo

1 days ago

Option C is definitely not inclusive. Wheelchair customers should have independent access to their safe deposit box.

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Domingo

10 days ago

That sounds like a reasonable solution. It's important for businesses to consider the needs of all their customers.

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An

12 days ago

I think Option D is the best solution. Bringing the safe deposit box to the customer and providing an accessible area for them to access it privately is the most inclusive option.

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Dorathy

1 months ago

I agree, it's important for businesses to provide equal access to all customers, regardless of their physical abilities.

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Trina

2 months ago

Option C is definitely not inclusive. Wheelchair customers should have independent access to their safe deposit boxes.

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Caitlin

2 months ago

I agree, Option D is the way to go. The bank has a responsibility to provide equal access to all customers, even if the vault itself is not wheelchair-friendly.

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Cammy

1 months ago

I agree, it's important for the bank to accommodate all customers, regardless of their physical abilities.

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Gladis

2 months ago

Option D is definitely the best solution. It ensures that wheelchair customers can still access their safe deposit boxes.

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Weldon

2 months ago

But wouldn't it be better to construct an alternative facility for wheelchair customers?

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Gayla

2 months ago

I agree with Xuan. It's the most practical solution given the vault constraints.

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Erasmo

2 months ago

Option D seems like the most reasonable solution. The bank should make accommodations for wheelchair customers by bringing the safe deposit box to them in an accessible area.

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