During a recent compliance examination, regulators cited the bank for violations of various marketing regulations. How should the compliance professional FIRST respond?
I don't know, man. If I were the compliance professional, I'd just go straight to the marketing manager and start yelling at them. That'll show 'em who's boss!
I agree with the need to verify the findings, but I think setting up a training class for the marketing department is also a good idea. They probably need a refresher on compliance regulations.
This is a no-brainer. Clearly, the first step is to review the marketing materials and verify the regulators' findings. You can't start developing policies or training programs until you've confirmed the issue.
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