AMA Exam PCM Topic 8 Question 110 Discussion

Actual exam question for AMA's PCM exam

Question #: 110
Topic #: 8

[All PCM Questions]

What is the net promoter score of a company that has 6,431 promoters and 2,801 passives in survey conducted of 12,000 customers?

A12.41%

B30.53%

C39.21%

D44%

E51.32%

Show Suggested Answer

Suggested Answer: B

by Denae at Apr 06, 2025, 02:10 AM

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Renea

1 months ago

Haha, the answer is clearly B) 30.53%. Come on, people, where's your sense of humor? That's a classic marketing trick question!

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Josephine

1 months ago

C) 39.21% seems a bit low, but hey, you never know. I'd double-check the math just to be sure.

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Abraham

5 days ago

A) 12.41%

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Theresia

1 months ago

E) 51.32% is my pick. Who knows, maybe the company is just that darn good at customer satisfaction!

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Oren

15 days ago

E) 51.32% is a bit optimistic, but hey, you never know!

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Donte

1 months ago

B) I think it's closer to C) 39.21%. That would be a pretty good score.

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Jenelle

1 months ago

A) 12.41% seems more realistic to me. Not everyone is always satisfied.

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Norah

2 months ago

So, the answer could be around 30.53% then?

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Alva

2 months ago

I think it's calculated by subtracting the percentage of detractors from the percentage of promoters.

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Dianne

2 months ago

D) 44% sounds about right. I remember learning about net promoter scores in my marketing class, and this aligns with the formula.

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Sherita

24 days ago

D) 44%

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Mira

1 months ago

C) 39.21%

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Joesph

1 months ago

B) 30.53%

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Daryl

2 months ago

A) 12.41%

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Norah

2 months ago

What is the net promoter score of the company?

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Gail

2 months ago

Hmm, I think the answer is D) 44%. Seems like the most logical choice given the data provided.

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Cecily

14 days ago

Definitely, the calculation matches up with D) 44% as the answer.

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Louvenia

15 days ago

Yeah, D) 44% is the most likely net promoter score in this case.

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Kiera

16 days ago

I think so too, it makes sense with the amount of promoters and passives.

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Roxanne

17 days ago

I agree, D) 44% seems like the correct answer based on the numbers.

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Ressie

18 days ago

After recalculating, I think you were right. E) 51.32% is the correct answer.

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Cassi

22 days ago

Hmm, I see your point. Let's double check the math to be sure.

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Brendan

2 months ago

I think it's actually E) 51.32%, the calculation might be a bit different.

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Zona

2 months ago

I agree, D) 44% seems like the correct answer based on the numbers.

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