AHIP Exam AHM-250 Topic 7 Question 67 Discussion

Actual exam question for AHIP's AHM-250 exam

Question #: 67
Topic #: 7

The statements below describe technology used by two health plans to respond to incoming telephone calls:

-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t

AManor's system is best described as an automated call distributor (ACD).

BBoth Manor's system and Squire's device are applications of computer/telephone integration (CTI).

CSquire's device is best described as an interactive voice response (IVR) system.

DAll of these statements are correct.

Show Suggested Answer

Suggested Answer: C

by Skye at Mar 20, 2023, 05:15 PM

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Marcelle

4 days ago

Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.

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Joseph

10 days ago

Well, this is a tricky one. I'm not sure if B is correct, as both Manor's and Squire's systems seem to be examples of CTI, but I'm leaning towards C as the best answer.

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Chanel

15 days ago

But Squire's device is more like an IVR system, right?

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Lynelle

16 days ago

I agree, it does sound like an ACD.

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Fannie

18 days ago

I think option C is the correct answer. Squire's device sounds like an interactive voice response (IVR) system, which allows callers to interact with a computer system using voice or DTMF tones.

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Katie

20 days ago

I think Manor's system is an ACD.

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