AHIP Exam AHM-250 Topic 7 Question 67 Discussion

Actual exam question for AHIP's AHM-250 exam

Question #: 67
Topic #: 7

The statements below describe technology used by two health plans to respond to incoming telephone calls:

-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t

AManor's system is best described as an automated call distributor (ACD).

BBoth Manor's system and Squire's device are applications of computer/telephone integration (CTI).

CSquire's device is best described as an interactive voice response (IVR) system.

DAll of these statements are correct.

Show Suggested Answer

Suggested Answer: C

by Skye at Mar 20, 2023, 05:15 PM

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Domitila

2 months ago

As a former call center agent, I can tell you that dealing with IVR systems can be a real pain in the neck! But hey, at least it's better than having to listen to hold music on repeat for an hour. C gets my vote.

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Goldie

1 months ago

At least it's better than hold music, right?

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Dalene

1 months ago

I think C is the best option too.

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Angelyn

1 months ago

I agree, IVR systems can be frustrating to deal with.

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Cruz

2 months ago

Option D? Really? That would mean all the statements are correct, and I'm not convinced that's the case. I think C is the way to go here.

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Marcelle

2 months ago

Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.

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Lashon

3 days ago

B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).

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Ronny

4 days ago

A) Manor's system is best described as an automated call distributor (ACD).

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Joseph

2 months ago

Well, this is a tricky one. I'm not sure if B is correct, as both Manor's and Squire's systems seem to be examples of CTI, but I'm leaning towards C as the best answer.

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Alease

2 months ago

I agree, D seems to be the best choice here.

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Wilbert

2 months ago

I think D is the correct answer, all the statements seem to be correct.

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Chanel

2 months ago

But Squire's device is more like an IVR system, right?

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Lynelle

2 months ago

I agree, it does sound like an ACD.

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Fannie

2 months ago

I think option C is the correct answer. Squire's device sounds like an interactive voice response (IVR) system, which allows callers to interact with a computer system using voice or DTMF tones.

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