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AHIP Exam AHM-250 Topic 1 Question 93 Discussion

Actual exam question for AHIP's AHM-250 exam
Question #: 93
Topic #: 1
[All AHM-250 Questions]

The statements below describe technology used by two MCOs to respond to incoming telephone calls:

-The Morton MCO uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond to a menu of opt

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Suggested Answer: A

by Merlyn at Jul 18, 2024, 01:41 PM

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Candida
2 days ago
B seems like the best answer to me. Both Morton's and Autumn's systems are using computer/telephony integration to handle incoming calls.
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Hyman
13 days ago
I believe Morton's system is more of an ACD, it distributes calls automatically.
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Avery
17 days ago
I agree with Josphine, it prompts callers to respond to a menu of options.
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Juan
17 days ago
I think the correct answer is A. Autumn's device is an IVR system. It fits the description of an automated system that uses recorded or synthesized speech to prompt the caller.
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Josphine
25 days ago
I think Autumn's device is an IVR system.
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