AHIP Exam AHM-250 Topic 1 Question 93 Discussion

Actual exam question for AHIP's AHM-250 exam

Question #: 93
Topic #: 1

The statements below describe technology used by two MCOs to respond to incoming telephone calls:

-The Morton MCO uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond to a menu of opt

AAutumn's device is best described as an interactive voice response (IVR) system.

BBoth Morton's system and Autumn's device are applications of computer/telephony integration (CTI).

CMorton's system is best described as an automatic call distributor (ACD).

DMorton's system can be correctly characterized as an expert system.

Show Suggested Answer

Suggested Answer: A

by Merlyn at Jul 18, 2024, 01:41 PM

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Percy

1 months ago

Haha, an 'expert system' for phone calls? Next thing you know, they'll be using quantum computers to route my pizza delivery.

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Chi

1 months ago

D has to be a joke, right? An 'expert system' for call handling? I'll pass on that one.

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Noelia

3 days ago

C) Morton's system is best described as an automatic call distributor (ACD).

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Wilda

18 days ago

B) Both Morton's system and Autumn's device are applications of computer/telephony integration (CTI).

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Gretchen

1 months ago

A) Autumn's device is best described as an interactive voice response (IVR) system.

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Eric

2 months ago

I'm going with C. Morton's system sounds like an ACD, which automatically distributes calls to the appropriate agent or department.

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Candida

2 months ago

B seems like the best answer to me. Both Morton's and Autumn's systems are using computer/telephony integration to handle incoming calls.

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Ming

12 days ago

D is not the right answer, Morton's system is not an expert system.

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Katina

24 days ago

Morton's system is more of an automatic call distributor.

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Janna

25 days ago

Autumn's device is definitely an interactive voice response system.

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Louann

1 months ago

I agree, B is the correct answer. Both systems are using computer/telephony integration.

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Hyman

2 months ago

I believe Morton's system is more of an ACD, it distributes calls automatically.

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Avery

2 months ago

I agree with Josphine, it prompts callers to respond to a menu of options.

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Juan

2 months ago

I think the correct answer is A. Autumn's device is an IVR system. It fits the description of an automated system that uses recorded or synthesized speech to prompt the caller.

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